HOW CAN WE HELP?
Take a look at our FAQ’s below to help answer your questions.
DELIVERY
The shipping time depends on your location. Usually, it takes 5–10 days to fulfill an order, after which it’s shipped out.
Due to [Covid-19] our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
We work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@balcon217.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Make sure you report the problem within 7 days after estimated delivery time – If reported outside the time frame, unfortunately, we will not be able to help with locating the order.
ORDERS
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@balcon217.com.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@balcon217.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water based and eco-friendly.
If you receive a product with a stain – please wash it before reporting a problem.
RETURNS
We do not accept returns. Please check in with the size guide available in the product description to make sure you order a correct size.
If received product is damaged – send us a short description of the error, pictures, and order number within 7 days after receiving the order to info@balcon217.com.
You can read more about our Returns Policy by clicking below.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@balcon217.com with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@balcon217.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
HAVE A QUESTION?
No problem! You can send us a short description of your question. Our usual reply time is within 24 Hours.
