How Can I Track My Order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via “My Account” page.
When an order has been given to the shipping carrier, updates on its status will depend on their tracking services. If you encounter any issues, you can contact us at info@balcon217.com, and we’ll do our best to help you.
Being Fulfilled – Your order is ready for fulfillment and the process has begun. Estimated time for delivery will show in your account page. Typically delivery time is 5 – 10 business days.
Fulfilled – Your order was packaged and is ready to go! The Tracking Info should appear next to your shipment information and if the level of service selected for shipping included tracking your updates should go live within 24 hours. You will receive an email once the order has been shipped.
Partially Fulfilled – Your order may contain products that do not ship together. In this case, you may see the order as partially fulfilled. This means some portion of your overall order is already complete and we are still working on another shipment in that same order. You will see tracking information for any packages that have already been shipped out.
